Return & Refund Policy

Your right to return — clear, fair and fully in line with EU consumer law. Here's everything you need to know before sending something back.

Overview

14-day right of withdrawal
Return shipping paid by the customer
No restocking fee

14-Day Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you — or a third party named by you, other than the carrier — take possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision by a clear statement (e.g. an email):
SentByHeaven — Paul Welther, Siebenbürgenstraße 20, 74321 Bietigheim-Bissingen, info@sentbyheaven.de. You may use our withdrawal form, but it is not required.

Condition of the Goods

You are welcome to try items on as you would in a store. If an item shows signs of use beyond trying it on, we may reduce your refund to reflect the diminished value.

Please return items unworn and unused, with original tags and packaging where possible. You are only liable for any diminished value of the goods resulting from handling them beyond what is necessary to establish their nature, characteristics and functioning.

Return Shipping

You bear the direct cost of returning the goods. Please contact us at info@sentbyheaven.de before sending your return, and send all returns to:

Paul Welther
Siebenbürgenstraße 20
74321 Bietigheim-Bissingen, Germany

Exceptions

The right of withdrawal does not apply to:

Custom-made or personalized products.
Sealed goods that are not suitable for return for health or hygiene reasons, if they were unsealed after delivery.

Refunds

We will refund all payments received from you, including standard delivery costs, within 14 days of being informed of your withdrawal. We may withhold the refund until we have received the goods back, or until you have supplied proof of return — whichever is earlier. Refunds are issued to your original payment method.

Exchanges

The fastest way to get a different size or item is to return the original and place a new order once your return has been accepted.

Damages & Issues

Please inspect your order on arrival and contact us immediately if the item is defective, damaged or incorrect. We will evaluate the issue and make it right.

Last updated — June 2026

SBH · NEW DROP

Heavens Protection TEE

★★★★★ 4.7 · 87 reviews

€29,90

SIZESize Guide

XXL

3XL

4XL

COLOR Navy Blue

Navy Blue

Grey

Black

White

Bundle & Save Pick a second piece and save up to 15%

– 15 % ▾

Bundle Price · 2 Pieces

€59,80 €59,80

Discount applied automatically at checkout · Sent by Heaven

Or express checkout

Premium
Quality

Made in Turkey
& Portugal

Secure
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DESCRIPTION

Move with confidence knowing you are never alone. This design features a striking motion graphic of a celestial guardian, symbolizing the constant presence of spiritual protection in your daily life.

• 100% Cotton
• 180 GSM

Shipping

7–14 business days · Free over €80 · Worldwide via DHL · Tracking by email

retruns

14-day right of withdrawal · Unworn & in original condition · Return shipping paid by the customer · Refund within 5–7 business days

care

Wash inside out at 30°C · Do not tumble dry · Do not iron the print · No fabric softener · Hang to dry

Frequently Asked Questions

What is the return policy?

You can return any item within 14 days of receiving it — unworn, with original tags and in the original packaging. Sale items are excluded from exchange.

How do I choose the right size?

Every product description includes a detailed size chart with measurements. Our pieces have an oversized fit — if in doubt, take your usual size.

How long will it take for my order to ship and arrive?

Orders ship within 1–2 business days. Delivery within Germany takes 2–4 business days, and 4–7 business days across the EU. You'll receive tracking by email.

How can I contact customer support?

Write to us anytime by email at support@sentbyheaven.de or DM us on Instagram @sentbyheaven.de. We reply within 24 hours.

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