SUPPORT
Got a question about your order, a product or something else? We reply fast and personally.
Quick reply from our team.
info@sentbyheaven.de →DMInstagram dm
DM us directly. Usually the fastest reply.
@sentbyheaven.de →?FAQ
Most common questions answered right away.
zu faq →ORDER & SHIPPING
You received your shipping confirmation but tracking isn't updating?
That's normal. The first scans within the first 24 hours can sometimes take a moment. If after 3 business days nothing has changed, just message us. We'll check it for you.
Returns
Please send us a short email with your order number before returning any items. We will send you all the necessary return information right away. Returns are possible within 14 days of receiving your goods.
Sizing & Advice
Unsure about your size? The easiest way is to check out our Size Guide.
Still not sure? DM us your measurements and we’ll recommend the perfect fit.
