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Frequently Asked Questions
What is the return policy?
You can return any item within 14 days of receiving it — unworn, with original tags and in the original packaging. Sale items are excluded from exchange.
How do I choose the right size?
Every product description includes a detailed size chart with measurements. Our pieces have an oversized fit — if in doubt, take your usual size.
How long will it take for my order to ship and arrive?
Orders ship within 1–2 business days. Delivery within Germany takes 2–4 business days, and 4–7 business days across the EU. You'll receive tracking by email.
How can I contact customer support?
Write to us anytime by email at support@sentbyheaven.de or DM us on Instagram @sentbyheaven.de. We reply within 24 hours.
